Password Issues

1.  Restart your computer
2. Go to an FCPS parking lot with the laptop and log on using our WiFi.  This will often fix password issues and update the computer. 
3. If this does not resolve the issue while at the parking lot use password management system to reset your password.
4. If you cannot do this contact any of your teachers or staff members

Steps for parents and students needing technology support

1. Restart your computer this solves many basic issues.
2. Contact your teacher for support.
3. Try these: 
   • Twain Student Support Site (you must be logged into your @fcpsschools.net account to access this site)
   • Self Help Guides - https://www.fcps.edu/return-school/technology-support-familie
   • Call Help Desk: 833-921-3277 (833-921-FCPS)
   • Submit a Parent or Student Support Ticket https://itweb.fcps.edu/itsupport/